Updated: Mar 15
What is the difference between Career objective and Career summary?
The objective statement is about what you want and it is no longer being used.
Resume Profile vs. Objective – sample
“Seeking a leadership role in a top company or contact center where I could utilize my leadership skills” ❌❌❌
The profile statement is about what you have to offer or what the employer wants. Use keywords and employer's pain strategically with bullets points or paragraphs.
Did you Reduce attrition, Minimize the cost, Increase customer satisfaction score?
Don’t’ forget to claim the award company received during your tenure!
“Award-winning Senior Leader with 7 years of experience in the Contact Center within the Financial Industry / Banking. Proven track record of reducing Average Handling Time (AHT) by 30% year after year, resulting in reducing costs up to $2Mn. Recipient of JD power award for highest customer service satisfaction. Increased employee engagement from 75% to 80% with a new coaching framework”.
Add more keywords and pain solving bullets, depending on the job description. Why they need you?
You are hired for solving their pain!
Profile statement is a value proposition, similar to “tell me about yourself” check the video above for more examples.
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