Updated: 2 days ago
Research on the company on their websites ( check below on how to research)
Check mission, values, community involvement, awards, etc.
Go to websites such as glassdoor or indeed to check interview platforms, salary range, benefits, and reviews
Scan profile of hiring manager in LinkedIn and recruiter to understand their career path and their interests
Practice 15-20 examples based on a STAR model interview
Practice case studies and presentation skills, some company will have a test on the spot
Look at a mirror and practice
Record yourself to check on areas of opportunities, get feedback from your circle
Practice a mock interview with your friends or family members
How are your body language and facial expression?
Avoid filler words, such as hmm, um, ah, you know, like, etc.
Dress for the success
Avoid smoking before the interview
Watch for shaky and sweaty handshakes
Practice firm handshake and maintain eye contacts
Don’t seat before the interviewer sits down, wait until they ask
Skip heavy pieces of jewelry, bright makeup, and strong perfume
Groom yourself, clean nails, shave if possible, and style your hair
Avoid bad breath, use mint (don’t chew gum during the interview)
Check what is under your nose beforehand (buggers)
Women wear close shoes, with comfortable heels, tie up your hair or pin it up, collared blouse, stocking for the short dress above the knees
Men wear Suit and Tie or business casual
Bring 3 copies of resumes, one pen, and a notebook
Turn off or silence your phone before walking to that building and wait there, without playing with your phone
Maintain eye contact, move your hands, and smile throughout
Ask questions, check what to ask here
Ask for the business card before you leave to send thank you note
Follow up in a week if you haven’t heard back through emails
Connect with hiring managers or recruiters on LinkedIn if possible, to maintain the relationship for future opportunities
Thank them regardless of rejection
Follow up with everyone after the interview and let them know you are interested in future roles. Keep them all close!
Why researching the company is extremely important?
If you want to know the culture and environment, find out with informational interviews. Interview is two-way street. As much as employers are trying to identify the fit, you should do the same.
Are you fit for one another?
Do you see millennials or older folks?
What about diversity and inclusion?
Are there people who look like you?
Do you see pictures of visible minority on the leadership team / board of directors?
Do you see the clear gender representation?
Check the website, look at the organization hierarchy chart.
Check the media releases and data on the workforce.
Go around and ask people who worked for the company and have left.
How about going through the process of being a client with them?
Let's say you want to work in the bank, how about you seek to understand how to open a bank account. Understand the internal process which impacts your targeted role. This step will come handy during interview process to solve the pain of employers with the real-life experience.
Try opening the bank account, log in to their website, visit their branch, call the call center, there are many things you could research on, but try to connect the dots to the role you are applying for. Make a mini little project for informational interviews or future job interviews.
Do you like the client experience overall?
Is there a metrics to measure customer satisfactions?
How did they treat you as a client?
Are the staffs trained well?
What do you think about website experience, could the experience or process be way better?
Is there anything you disliked, and you might have recommendations?
Bring your experience to the interviews, make a list on PowerPoint recommendations. Leave your work behind. See, nobody will be doing these kind of research. You need to stand out by going above and beyond if you want to get in!
Try sending out the email to someone with a authority by using the script below. Customize based on the targeted title.
I am your client & I have a future interest to work in xxxx department. Last week, I called the contact center/ visited branch & noticed there was a 45 mins wait time for customer service (Pain). I understand your branch has limited hours due to COVID-19 and calls are being transferred to the call-center. No wonder there was a long wait. I called multiple times and the average wait time was over 45 minutes. I received the customer satisfaction survey later, and provided my rating. It was really not fair to the agent as longer waits were not his fault ( know how they measure results).
I have expertise in reducing average handling time (AHT) within the contact center/ branch resulting in lesser wait time, higher customer satisfaction, and minimal call abandonment (solution). I have saved $xx for the last company by fixing the root cause of higher AHT. The framework would work even if you are short staff or have no budget. I have a deck attach with a few recommendations. If you have 15- 20 minutes next week, I’d love to walk you through how you can decrease the “wait time” which will result in positive employee engagement, higher customer satisfaction scores, and reduce cost!
As your current client, I would also love to understand what are the measures which is currently being implemented to avoid longer wait time.
let me know what works with your schedule next week on Thursday or Friday. I will plan my schedule.
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